Error 10061 - Stream Offline

Error 10061 has a number of potential causes and to troubleshoot this error message, please follow these steps:

  1. Is the DNAS running?
    • Put the server address into a web browser, do you see the DNAS page?
  2. Verify the password is correct
    • Verify this with your streaming service provider
  3. Is someone else already connected and streaming to the DNAS?
    • Put the server address into a web browser, is someone else already streaming?
  4. Remove any http:// prefix from your encoder configuration information
    • Your server details should look like this and not or
    • and not
  5. Ensure SAM Broadcaster can access the Internet
    • Visit and take a 24-hour trial service.  If you can connect to this service then the issue would almost certainly rest with your streaming service
Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request