Problems Running or Activating the Software

If you are experiencing a problem running or activating the software, perhaps you have seen error 800 or another installation error then the problem might be caused by the Microsoft XML Core Services.

To resolve this problem, close SAM Broadcaster or DJ (using the task manager if necessary)

Download the Microsoft update which is available here

Follow the instructions provided ensuring Windows Vista and 7 users run this with elevated privileges (Run as Administrator)

If SAM Broadcaster or DJ still fails to load, select START --> All Programs --> SAM Broadcaster --> Utils --> Data Path (this will open a new window)

Select everything in this folder and delete it

Start SAM Broadcaster or SAM DJ and let it rebuild, you will need your license key handy


We have found that this problem can be caused by registry cleaning or anti virus software to name two reasons.

Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request