This issue is usually caused when our server cannot connect to your encoder. Most of the time, it’s due to your firewall or port settings. To find out how to configure your router’s port forwarding, please visit portforward.com
If your ports are open but you still can’t broadcast, then your firewall is also blocking your ports. To verify this, please use our Port Tester and Broadcasting Tools (login required):
We also recommend referring to your firewall’s manual for instructions on how to open a port.